Terms & house rules
What DutchMate is
DutchMate offers online, platonic social support and practical guidance for people living in the Netherlands, through video calls and written chat. It's friendly conversation and help with everyday life.
What DutchMate is not
- Not a dating or romantic service. Romantic or sexual requests, content or behaviour are not allowed and end the service immediately, without a refund.
- Not therapy or healthcare. No medical, psychological, legal or financial advice is given. Practical information is shared in good faith. For official decisions, always check with the relevant authority.
- Not an emergency service. In a crisis, contact 112 or 113 Zelfmoordpreventie (0800-0113).
Availability
Chat replies come on weekdays within 24 hours. Calls happen at booked times. DutchMate isn't available around the clock.
Respect
Both sides treat each other with respect. Harassment, abuse or attempts to move contact to private channels can end the service.
Payments & cancellation
- Single calls are paid when booking. You can reschedule for free up to 24 hours before.
- Monthly plans renew each month and can be cancelled any time before the next billing date.
- Unused calls don't carry over to the next month.
Privacy
What you share stays confidential and is never sold or shared, unless someone's safety is at serious risk. See the privacy statement.
DutchMate, a trade name of Clicks Ninja (Boyana Vancheva) · KvK 94649634 · boyana@clicksninja.nl