Privacy statement
Last updated: 11 November 2026
Who is responsible
DutchMate is a trade name of Clicks Ninja, run by Boyana Vancheva (KvK 94649634). Clicks Ninja is the controller of your personal data. Questions about privacy: boyana@clicksninja.nl.
What data we use, and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, email address, booking time and anything you write in the booking form | Scheduling and holding your calls | Performing our agreement |
| Name, email address, phone number, place of residence (optional) and your message from the contact form | Replying to your message | Your consent (the checkbox in the form) |
| Your phone number and messages if you contact me on WhatsApp | Replying to your message | Your consent, by choosing to message me |
| Chat messages and what you tell me during calls | Giving you the support you asked for | Performing our agreement; for sensitive details (such as health or wellbeing), your explicit consent |
| Payment details (handled by the payment provider) | Processing payments and keeping financial records | Performing our agreement and legal obligation |
| Short personal notes (for example, what we discussed last time) | Continuity, so you don't have to repeat yourself | Performing our agreement |
Calls are never recorded. Your data is never sold or used for advertising.
Who else processes your data
- Cal.com: booking calendar
- Google: Google Meet video calls and calendar
- Netlify: website hosting and contact form
- WhatsApp (Meta): messages, if you choose to contact me there
- Google Fonts: website fonts (your browser loads them from Google)
- Payment provider (such as Mollie or Stripe): processing payments
Some of these companies may process data outside the EU. Where that happens, they use safeguards such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.
How long we keep it
- Chat messages and personal notes: deleted no later than 12 months after our last contact, or sooner if you ask
- Booking details: deleted no later than 12 months after the appointment
- Contact form messages: deleted no later than 12 months after the last contact, unless you become a client
- Invoices and payment records: kept for 7 years, as Dutch tax law requires
Confidentiality
What you share stays between us. The only exception is a serious and immediate risk to your safety or someone else's. In that case I may contact emergency services.
Cookies
This website does not use tracking or advertising cookies, and no analytics.
Your rights
You can ask to see, correct, delete or receive a copy of your data, object to how it is used, or withdraw your consent at any time. Email boyana@clicksninja.nl and you'll get a reply within one month. If you're unhappy with how your data is handled, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).